1. What is a water-fed pole system, and how does it work?

A water-fed pole system utilises telescopic poles equipped with brushes to clean windows from the ground level, eliminating the need for ladders. Purified water is pumped through the poles to the brush heads, effectively removing dirt and grime.
As the pure water dries, it leaves a streak-free finish without any residue.

2. Why do you use purified water? window cleaning?

Purified water is free from minerals and impurities that can cause spotting or streaking. When used in our cleaning process, it ensures a spotless and crystal-clear finish on your windows.

3. Is the water-fed pole system safe for my windows and property?

Yes, the water-fed pole system is safe and gentle on both windows and frames. By operating from the ground, it reduces the risk of damage to your property and enhances safety by eliminating the need for ladders.

4. Will my windows be left wet after cleaning?

Yes, your windows will be wet immediately after cleaning. However, as the purified water evaporates, it leaves a spotless, streak-free finish without the need for wiping or squeegeeing.

5. How often should I have my windows cleaned?

The frequency of window cleaning depends on various factors, including your location, surrounding environment, and personal preference. We offer services on 4,
6 or 8 weekly schedules, however the majority of our customers opt for a 4 weekly service to maintain optimal cleanliness and appearance.

6. Can you clean windows that are difficult to access?

Yes, our water-fed pole system can reach windows up to 44 feet high, allowing us to clean areas that are typically hard to access, such as roof lights and Velux windows.

7. Do you clean window frames and sills as well?

Absolutely. Unlike many window cleaning companies, UPVC frames, doors and sills are included in the price. If comparing prices, we suggest ensuring this is included.

8. Is your window cleaning method environmentally friendly?

Yes, our method uses only purified water without any detergents or chemicals, making it an eco-friendly choice that is safe for your property, garden, and the environment.

9. How do I know when to expect your visit?

We provide a reliable service, and once the preferred schedule has been agreed we will carry out the cleans according to the schedule and let you know once your clean is complete.

10. What payment methods do you accept?

We offer flexible payment options for your convenience, including cash, card (in some cases), and bank transfer. We will notify you when the clean is complete and payment needs to be made within 24 hours of the clean.

11. Do I need to be home during the window cleaning service?

No, you don't need to be present. As long as we have access to your windows, such as through unlocked gates, we can perform the service and will notify you upon completion.

If we know you need notice, we will contact you the day before to facilitate access.

12. How do I prepare my home for your visit?

Please ensure that we have clear access to all windows by unlocking any gates and removing obstacles near the windows. If you have any specific concerns, feel free to
inform us beforehand.

13. What if it rains on the scheduled cleaning day?

Rain typically doesn't affect our cleaning process, as our purified water system ensures a spotless finish. However, in cases of severe weather conditions, we may
reschedule for safety reasons and to provide the best possible clean for you; your operator will notify you accordingly.

14. Are you insured?

Yes, all operators carry full liability insurance to protect your property during the cleaning process.

15. Can you clean interior windows as well?

This isn’t a service we generally offer.

17. Do you offer any other cleaning services?

In addition to window cleaning, we can also clean soffits, facias, the exterior of guttering and conservatories (including roofs) and garage doors.

18. What areas do you cover?

Please get in touch by with us here.

19. Is there a contract for regular services?

There’s no binding contract. You can adjust or cancel your service at any time with at least one week’s notice.

20. How can I provide feedback or report an issue?

We value your feedback. If you have any concerns or comments about our service, please contact your operator in the first instance or alternatively email us at
info@aliceinwindowland.co.uk

21. Are your operators checked?

Yes, all of our operators have current DBS certificates for your peace of mind.

22. Are your operators trained?

All operators attend a training course on the correct use of water-fed pole systems conducted and Certified by The British Window Cleaning Academy (BWCA).

23. Can I have my windows cleaned the traditional way; with a squeegee and tap water?

To ensure a competitive price and the best possible clean most window cleaners, like us, now use a water-fed pole system. This system also ensures the safety of operatives as they don't need to work at height and we can also reach windows traditional cleaning would not reach. Tap water has chemicals so a sparkling finish is much harder to achieve and your privacy is maintained as operatives will work at ground floor level.

24. How can I get a quote?

Just follow this link, complete the short form, and we will come back to you within 1 working day. Alternatively, email us advising your name, phone number and postcode and we will respond.

25. I haven't had my windows clean in a while, does this matter?

Not at all, however an initial clean will take longer so this may increase the price for this first visit. Our operator will let you know before you decide to proceed.