Legal Notice
Alice in Windowland Ltd Registered in England and Wales | Company Number: 16185821 Registered Office: Amelia House, Crescent Road, Worthing, BN11 1RL.
1. Introduction Welcome to the Alice in Windowland website ("Website"). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our Website.
2. Intellectual Property All content on this Website, including text, images, graphics, logos, and software, is the property of Alice in Windowland Ltd or its licensors and is protected by UK copyright laws. You may not reproduce, distribute, modify, or exploit any content without prior written consent.
3. Website Use You agree to use this Website for lawful purposes only and in a manner that does not infringe the rights of, or restrict the use of, this Website by any third party. Unauthorised use of this Website may give rise to a claim for damages and/or be a criminal offence.
4. Liability Disclaimer Alice in Windowland Ltd makes every effort to ensure the accuracy of the information on this Website; however, we do not warrant or guarantee its completeness or reliability. We are not liable for any loss or damage arising from the use of this Website, including but not limited to, indirect or consequential loss.
5. External Links This Website may contain links to third-party websites. These links are provided for your convenience and do not signify our endorsement of the content. We do not accept responsibility for the content or availability of external websites.
6. Privacy and Data Protection Your use of this Website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
7. Changes to this Legal Notice Alice in Windowland Ltd reserves the right to update or modify this Legal Notice at any time without prior notice. Continued use of the Website constitutes acceptance of any changes.
8. Governing Law These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any legal inquiries, please contact us at: info@aliceinwindowland.co.uk
Terms & Conditions
Welcome to Alice in Windowland. By accessing and using our website ("Site") and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Definitions
"We," "Us," "Our" refers to Alice in Windowland.
"You," "Your" refers to customers, franchisees, and visitors to our Site.
"Services" refers to our window cleaning services and franchise opportunities.
2. Use of the Website
2.1. You must be at least 18 years old to enter into a contract for our services. However, under-18s may use the Site for browsing purposes.
2.2. You agree not to use the Site for any unlawful purpose or in any way that may damage, disable, or impair our services.
2.3. We reserve the right to modify, suspend, or discontinue any part of our Site at any time without notice.
3. Window Cleaning Services
3.1. All bookings are subject to availability and confirmation.
3.2. Prices are subject to change without prior notice, but we will honour any quoted price for confirmed bookings.
3.3. Customers must ensure that access to the property is available at the agreed time. If we are unable to gain access, a call-out charge may apply.
3.4. If you are unsatisfied with our cleaning service, you must notify us within 24 hours for a potential re-clean.
3.5. Payment for services is due upon completion unless agreed otherwise in writing.
4. Franchise Opportunities
4.1. Information on franchise opportunities is provided for guidance only and does not constitute a legally binding agreement.
4.2. Franchise agreements are subject to separate legal contracts and due diligence before finalisation.
4.3. We reserve the right to reject franchise applications at our discretion.
5. Cancellations and Refunds
5.1. Customers must provide at least 24 hours' notice for cancellations. Cancellations made within 24 hours of an appointment may be subject to a cancellation fee.
5.2. Refunds are only provided in exceptional circumstances at our discretion.
5.3. Franchise fees and deposits are non-refundable unless otherwise stated in the franchise agreement.
6. Liability
6.1. We are not liable for any damages resulting from the use of our services beyond what is legally required.
6.2. While we take every precaution to provide high-quality service, we are not responsible for pre-existing damage to windows, frames, or property.
6.3. We do not guarantee uninterrupted access to the Site and are not responsible for any disruptions beyond our control.
7. Privacy and Data Protection
7.1. We respect your privacy and comply with the UK General Data Protection Regulation (UK GDPR). Please refer to our [Privacy Policy] for more information on how we handle your personal data.
7.2. We do not sell or share personal data with third parties unless required by law.
8. Intellectual Property
8.1. All content on this Site, including text, images, logos, and branding, is owned by Alice in Windowland and protected by copyright laws.
8.2. You may not reproduce, distribute, or use any content from this Site without our express permission.
9. Governing Law
9.1. These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.
9.2. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us at:
Alice in Windowland
info@aliceinwindowland.co.uk
By using our Site and services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
Privacy Notice
Alice in Windowland ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you visit our website or use our services.
1. Information We Collect
We may collect and process the following personal data:
Contact Information: Name, email address, phone number, and postal address.
Service Information: Details related to window cleaning services or franchise enquiries.
Website Usage Data: Information collected via cookies and tracking technologies, including IP address, browser type, and pages visited.
2. How We Use Your Information
We use your personal data for the following purposes:
To provide window cleaning services and process bookings.
To respond to franchise enquiries and provide relevant information.
To improve our website and customer experience.
To send service-related notifications and marketing communications (if consent is given).
To comply with legal obligations and protect against fraud.
3. How We Share Your Information
We do not sell your personal data. However, we may share it with:
Service Providers: Third-party companies that help us process payments, manage bookings, or operate our website.
Legal Authorities: If required by law, to comply with legal obligations or protect our rights.
Franchise Partners: If you express interest in a franchise opportunity, we may share necessary information with our franchise team.
4. Data Retention
We retain personal data only as long as necessary for the purposes outlined above, or as required by law. When no longer needed, data will be securely deleted or anonymised.
5. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data where applicable.
Object to processing for marketing purposes.
Withdraw consent where processing is based on consent.
To exercise your rights, please contact us at [email address].
6. Cookies and Tracking
Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy above.
7. Security Measures
We implement appropriate security measures to protect personal data from unauthorised access, alteration, or loss. However, no method of transmission over the internet is 100% secure.
8. Changes to This Privacy Notice
We may update this Privacy Notice periodically. Any changes will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions about this Privacy Notice or how we handle your data, please contact us at:
Alice in Windowland
info@aliceinwindowland.co.uk
By using our website and services, you agree to the terms of this Privacy Notice.
Cookie Policy
Alice in Windowland ("we," "our," "us") uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and provide personalised content. This Cookie Policy explains how we use cookies and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve website functionality, remember user preferences, and track usage for analytical purposes.
2. Types of Cookies We Use
We use the following types of cookies:
Essential Cookies: Necessary for the website to function properly, such as enabling navigation and access to secure areas.
Analytical Cookies: Help us understand how visitors interact with our website by collecting information about page visits and browsing behaviour.
Functional Cookies: Remember user preferences and settings to enhance the browsing experience.
Marketing Cookies: Used to deliver relevant advertisements and track engagement with promotional content.
3. How We Use Cookies
We use cookies to:
Improve website performance and security.
Provide a personalised user experience.
Analyse visitor behaviour to enhance website functionality.
Deliver targeted advertising (if applicable).
4. Managing Your Cookie Preferences
You can manage or disable cookies through your browser settings. Most browsers allow you to:
Block all cookies.
Delete existing cookies.
Set preferences for certain websites.
Please note that disabling essential cookies may affect website functionality.
5. Third-Party Cookies
Some cookies may be set by third-party services, such as analytics providers (e.g., Google Analytics) or advertising networks. These third parties have their own privacy policies governing their use of cookies.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
7. Contact Us
If you have any questions about this Cookie Policy, please contact us at:
Alice in Windowland
info@aliceinwindowland.co.uk
By continuing to use our website, you consent to our use of cookies as described in this policy.
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We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.